Shipping policy

At Sohvé, each piece is thoughtfully prepared and carefully packed before it begins its journey to you. As a small independent brand, we appreciate your patience while we ensure every order meets our quality standards.

Order Processing

Orders are typically processed within 5-6 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During collection launches, festive seasons, or promotional periods, processing times may be slightly longer.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order details.

The applicable shipping fee will be displayed before you complete your purchase.

Shipping charges are non-refundable, except in cases where the error was on our part (such as receiving an incorrect or damaged item).

Delivery Timeline

Estimated delivery times are:

Metro Cities: 5-6 business days
Other Cities & Towns: 7-8 business days
Remote Locations: 9-10 business days

These are estimated timelines and may vary depending on your location and courier services.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with a tracking link via email or SMS, allowing you to monitor your delivery.

Delivery Delays

While we work with trusted courier partners, delivery timelines may occasionally be affected by circumstances beyond our control, including:

Weather conditions
Public holidays
Natural disasters
Government regulations
Courier network delays
High order volumes

We appreciate your understanding should any unexpected delays occur.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

Sohvé cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Undeliverable Orders

If an order is returned to us because it could not be delivered due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, the customer will be responsible for any additional shipping charges required to resend the order.

Damaged Packages

If your package arrives visibly damaged, we recommend photographing the package before opening it.

If the item inside is damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs. Our team will review the issue and assist you as quickly as possible.