Refund policy
At Sohvé, every garment is thoughtfully designed and produced in small batches. We take great care in ensuring that each piece meets our quality standards before it reaches you.
Returns
We currently do not offer returns or refunds on any orders once they have been delivered.
We encourage you to carefully review our Size Guide and product details before placing your order. If you need assistance choosing the right size, our team is always happy to help before you make your purchase.
Size Exchanges
We understand that finding the perfect fit can sometimes be difficult. We therefore offer size exchanges (subject to availability) for a flat fee of ₹299, which covers the cost of reverse pickup, quality inspection, and shipping of the replacement garment.
To be eligible for a size exchange:
- Your request must be made within 7 days of receiving your order.
- The garment must be unworn, unwashed, unused, and in its original condition.
- All original tags, labels, and packaging must be intact.
- The requested size must be available in stock.
Items that show signs of wear, washing, alterations, stains, perfume, or damage will not be eligible for exchange.
Processing Time
As a small, independent brand, exchanges take a little longer than they might. Once the returned garment reaches our studio, it undergoes a quality inspection before the replacement is dispatched.
Please allow 7–10 business days from the time we receive your original item for your exchange to be processed.
We truly appreciate your patience and support, it allows us to continue creating thoughtfully crafted pieces in limited quantities.
No Refund Policy
All purchases made on Sohvé are final. We do not offer refunds or accept returns for change of mind, incorrect size selection, or personal preference.
We encourage you to carefully review the product details and Size Guide before placing your order. If you need help selecting the right size, our team is happy to assist you before you make your purchase.
In the unlikely event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we will review the issue and work towards a suitable resolution.
Contact UsIf you have any questions regarding your shipment or delivery, please contact us:
Email: sohve.official@gmail.com